TERMS & CONDITIONS

Version 1.0  ·  Effective: July 2025  ·  UAE Jurisdiction

Governing Law:  These Terms are governed by the laws of the United Arab Emirates. Disputes shall be subject to the exclusive jurisdiction of the Dubai International Financial Centre (DIFC) Courts.

Terms & Conditions

These Terms & Conditions (“Terms”) form a legally binding agreement between Syncly (“Syncly”, “we”, “us”, “our”) and any Brand, business entity, or individual (“you”, “your”, “Brand User”) that registers on or uses the Syncly platform, website, or mobile application. By creating an account or using any Syncly service, you confirm that you have read, understood, and accept these Terms in full.

Syncly is a technology marketplace that facilitates connections between Brand Users and vetted Creator Users (social media influencers and content creators) for the purpose of executing marketing collaborations. Syncly manages the end-to-end collaboration process, including campaign creation, creator matching, content oversight, voucher issuance, and performance reporting, but is not a party to the commercial agreement entered into between a Brand and a Creator.

1. Definitions

• “Syncly” refers to Syncly FZ-LLC, the operator of the Platform, its website, mobile applications, and all associated services.

• “Platform” means the Syncly website, mobile application, dashboard, and any related digital tools through which Brand Users and Creator Users connect and collaborate.

• “Brand User” or “Brand” means any business, legal entity, sole trader, or individual registered on the Platform to access Creator Users for marketing purposes.

• “Creator User” or “Creator” means any individual who has been approved by Syncly to participate on the Platform as a content creator or influencer.

• “Campaign” means any marketing collaboration project created by a Brand User on the Platform, whether paid in cash, in kind, or through product/experience exchange.

• “Offer” means a product, service, experience, dining reservation, staycation, event invitation, beauty or wellness treatment, or other benefit provided by a Brand User to an approved Creator in exchange for social media content and promotion.

• “Voucher Code” means a unique, single-use redemption code generated by Syncly and issued to an approved Creator upon meeting campaign requirements, granting access to the Brand’s Offer.

• “Deliverable” means any content (post, story, reel, video, written review, or other format) that a Creator agrees to produce and publish as part of a Campaign.

• “Subscription” means a Brand User’s paid access plan granting the ability to list Campaigns, access the Creator database, and use Platform features including analytics and reporting.

• “Monthly Report” means the performance summary provided by Syncly to Brand Users at the end of each billing cycle, detailing Campaign activity, Creator participation, estimated reach, and content performance.

• “Content Guidelines” means the specific instructions, brand requirements, and posting rules provided by a Brand User within a Campaign brief.

• “Dispute” means a formal complaint raised through the Platform by a Brand or Creator regarding a Campaign, Offer, Deliverable, payment, or Voucher Code.

2. Eligibility & Account Registration

To register and maintain an active account on Syncly, Brand Users must satisfy all of the following requirements at all times:

• The Brand User must be a duly licensed business entity, registered company, or sole trader operating under a valid UAE trade licence or equivalent licence in their country of operation.

• The individual completing registration must be duly authorised to enter into legally binding agreements on behalf of the Brand User.

• All registration information provided must be accurate, current, and complete. Brand Users must update their account details promptly whenever information changes.

• Brand Users may maintain only one active account per legal entity. Duplicate accounts will be suspended without prior notice.

• Syncly reserves the right to decline any registration application or revoke account access at its sole discretion, including where eligibility criteria are not met or are found to have been misrepresented.

• Brand Users are responsible for all activity that occurs under their account and must take reasonable steps to prevent unauthorised access to their login credentials.

3. Nature of the Platform & Syncly’s Role

Important:  Syncly is a technology marketplace and managed facilitation service. It is not an advertising agency, a party to any Brand–Creator agreement, or a guarantor of campaign outcomes.

• Syncly manages the campaign workflow on behalf of Brand Users, including campaign brief distribution, Creator matching, content oversight, Voucher Code generation, and Monthly Report delivery.

• All commercial terms between a Brand and a Creator — including the scope of the Offer, content requirements, and any additional compensation — are set by the Brand User within the Campaign brief and accepted by the Creator through the Platform.

• Syncly does not guarantee that any Campaign will result in a minimum number of Creator applications, content pieces, or measurable business outcomes including sales, footfall, or brand awareness uplift.

• Syncly does not independently verify the accuracy of any claims, product descriptions, pricing, or availability provided by Brand Users in their Campaign briefs. Brand Users bear full responsibility for the accuracy and legality of their campaign content.

• Syncly acts as a limited payment intermediary only where a Brand User opts into a paid-compensation Campaign and funds are routed through the Platform’s payment infrastructure.

4. Platform Access & Subscription Plans

Access to Syncly’s Brand features is available through paid subscription plans. Plan details, features, and pricing are published on the Syncly website and may be updated with 30 days’ advance notice.

• Free Trial: Syncly may offer a restricted-access trial period to new Brand Users. Trials convert automatically to the selected paid plan at the end of the trial period unless cancelled beforehand.

• Plan Upgrades/Downgrades: Plan changes take effect from the next billing cycle. Downgrades do not entitle the Brand User to a refund for the current billing period.

• Enterprise Plans: Custom pricing and feature configurations are available for brands with high campaign volumes. Enterprise terms are governed by a separate written agreement.

5. Campaign Creation & Offer Listings

Brand Users may create and publish Campaigns on the Platform subject to Syncly’s review and approval. By submitting a Campaign, the Brand User confirms that all information provided is accurate, complete, and compliant with applicable laws.

• Campaign Brief: Each Campaign must include a clear description of the Offer, the required Deliverables (content type, platform, quantity, posting timeline), audience or Creator criteria, and any Content Guidelines. Incomplete or misleading briefs may be rejected by Syncly without refund of listing credits.

• Offer Availability: Brand Users warrant that all products, experiences, dining reservations, staycation packages, or services offered as Campaign Offers are available, adequately stocked, and bookable for the duration of the Campaign. Syncly accepts no liability for an Offer that cannot be fulfilled due to the Brand’s internal constraints.

• Campaign Approval: Syncly reviews all submitted Campaigns for compliance with these Terms and Platform guidelines before publishing. Syncly reserves the right to request amendments or reject any Campaign that violates these Terms, applicable law, or community standards, without obligation to provide a detailed explanation.

• Campaign Duration: Brand Users set the start and end dates for each Campaign. Campaigns that expire without Voucher Code redemptions do not automatically entitle the Brand User to refunds or credit extensions unless otherwise agreed.

• Campaign Modifications: Once a Campaign is live and Creators have applied or been approved, Brand Users may not materially alter the Campaign brief (including the Offer value, deliverable scope, or posting requirements) without Syncly’s written approval. Unauthorised changes after Creator approval may result in the Brand being liable for the original Offer to already-approved Creators.

• Categories & Classification: Brand Users must accurately classify their Campaign under the correct industry vertical and content niche. Deliberate miscategorisation to attract unrelated Creators is a breach of these Terms.

6. Creator Matching & Selection

Syncly’s proprietary matching technology identifies and surfaces Creator Users whose audience demographics, content niche, reach, and engagement profile align with a Brand’s Campaign criteria.

• Algorithm-Based Matching: Syncly’s system analyses Creator profile data, social media metrics, content category, audience geography, and past Campaign performance to generate match recommendations. Syncly continuously refines its algorithm but does not guarantee the accuracy or completeness of any match.

• Brand Selection: Brand Users may browse recommended Creators and select preferred profiles from within the Platform. Creator profile data displayed to Brand Users includes derived metrics only and never exposes individual audience member data or raw API credentials.

• Creator Approval Process: Once a Creator applies for a Campaign, the Brand User may approve or decline the application through the Platform. Approvals trigger the content brief delivery and, for in-kind Campaigns, begin the Voucher Code issuance workflow.

• Exclusivity of Contact: Brand Users agree not to contact approved Creators through channels outside the Syncly Platform for purposes arising from the Campaign match. Any direct arrangement between a Brand and a Creator that bypasses Syncly’s workflow during the subscription period and for 12 months thereafter is a material breach of these Terms.

• Creator Vetting: All Creator Users on the Platform have been reviewed and approved by Syncly based on follower authenticity, content quality, and compliance with Platform guidelines. However, Syncly does not warrant that any individual Creator’s future content, behaviour, or performance will meet Brand expectations.

7. Voucher Codes & In-Kind Offer Redemption

For Campaigns where the compensation to Creators is delivered as a product, service, dining experience, staycation, event access, or other in-kind benefit, the following terms govern the Voucher Code process:

• Issuance Trigger: Syncly issues a Voucher Code to an approved Creator once the Creator’s application is accepted and all pre-redemption requirements set by the Brand (if any) are confirmed by the Platform.

• Voucher Validity: Each Voucher Code carries an expiry date as specified by the Brand User during Campaign setup. Expired Voucher Codes will not be honoured. Syncly is not responsible for Creators who fail to redeem a Voucher Code before its expiry date.

• Redemption Process: Creators redeem Voucher Codes directly with the Brand or at the Brand’s specified location or booking system. Syncly is not responsible for the redemption experience, availability at the point of redemption, or any service quality issues arising during or after redemption.

• Offer Value Accuracy: Brand Users are solely responsible for ensuring that the stated value of the Offer in the Campaign brief accurately reflects what is provided to the Creator upon redemption. Syncly does not independently verify Offer values.

• Non-Transferability: Voucher Codes are issued exclusively to the approved Creator and are non-transferable, non-refundable, and may not be resold, gifted, or exchanged for cash unless explicitly stated in the Campaign brief.

• Withdrawal After Approval: Brand Users may not withdraw or cancel an Offer after a Creator’s application has been approved and a Voucher Code issued. If a Brand withdraws an approved Offer without legitimate cause, Syncly may impose a penalty fee and/or suspend the Brand User’s account.

• Failed Redemptions: If a Creator reports a failed redemption due to the Brand’s non-availability, error, or refusal to honour the Voucher Code, Syncly may investigate and, at its discretion, suspend the Brand’s ability to list further Campaigns until the matter is resolved.

8. Content Deliverables & Posting Requirements

As consideration for receiving an Offer, Creators are required to produce and publish content as specified in the Campaign brief. The following terms govern the content delivery process:

• Posting Obligation: Approved Creators must publish the required content on the agreed social media platform(s), tag the Brand as specified, include required hashtags, and upload proof of publication (screenshot or live link) to the Platform within the deadline stated in the Campaign brief.

• Content Standards: All content produced under a Campaign must comply with the content policies of the relevant social media platform, UAE advertising and media regulations (including NMC guidelines on sponsored content disclosure), and Syncly’s content standards.

• Sponsored Content Disclosure: Creators are required by law and Platform rules to disclose paid or gifted collaborations in their content. Brand Users must not instruct Creators to omit such disclosures. Any Campaign brief that explicitly requests non-disclosure of a commercial relationship will be rejected by Syncly.

• Content Review Rights: For Campaigns where a pre-approval content review is specified, Brand Users may request up to two rounds of reasonable revisions within the scope of the original brief. Revision requests must be submitted within five business days of content submission.

• Brand User Responsibility: Brand Users are responsible for ensuring that their Campaign brief does not request content that is misleading, discriminatory, culturally inappropriate, or in violation of the UAE Penal Code, Federal Decree-Law No. 2 of 2015 on Combating Discrimination and Hatred, or any applicable advertising standards.

• Late or Non-Delivery: If a Creator fails to deliver the required content within the agreed timeline without an approved extension, Syncly may revoke the Creator’s Voucher Code, disqualify them from the Campaign, and flag the non-delivery in their Platform record. Brand Users will not be charged for Deliverables that are formally confirmed as non-delivered.

9. Campaign Performance Reporting

Syncly provides Brand Users with a Monthly Report at the end of each billing cycle summarising Campaign activity. The report is a proprietary output of Syncly’s Platform and is provided for informational purposes only.

• Report Contents: Each Monthly Report will include, to the extent available: a list of Creators who redeemed Voucher Codes under active Campaigns, estimated social media reach, engagement data sourced from Creator’s connected accounts, a summary of content published, and Creator-submitted feedback or ratings on the experience.

• Data Sources: Performance metrics in Monthly Reports are sourced from social media APIs and Creator-submitted proof of publication. Syncly does not guarantee that reported reach or engagement figures are real-time or precisely accurate, as these depend on third-party platform APIs that may have outages or delays.

• Confidentiality of Reports: Monthly Reports are confidential documents provided exclusively to the relevant Brand User. Brand Users may not share, publish, or distribute Report contents externally without Syncly’s written consent.

• No Performance Guarantee: The data in Monthly Reports reflects past Campaign activity and does not constitute a guarantee or representation of future performance. Syncly disclaims any liability for business decisions made in reliance on Monthly Report data.

10. Fees, Payment & Billing

All fees payable to Syncly are set out in the pricing schedule published on the Platform at the time of subscription. By subscribing, Brand Users agree to the applicable fees and billing terms.

• Subscription Fees: Subscription fees are billed monthly or annually in advance. All amounts are stated in AED and are exclusive of UAE VAT (5%), which will be added where applicable and itemised on invoices.

• Platform Commission: For paid-compensation Campaigns where Syncly processes Creator payments, Syncly charges a commission on the gross Campaign value as disclosed during the Campaign setup flow. Commission rates vary by subscription tier.

• Listing Fees: Certain Campaign types or enhanced placement features may be subject to one-time listing fees as specified in the Platform at the time of Campaign creation.

• Payment Methods: Syncly accepts Visa, Mastercard, accepted digital wallets, and bank transfer (annual/enterprise plans only). All transactions are processed by a PCI-DSS Level 1 certified payment gateway. Syncly does not store card numbers on its servers.

• Auto-Renewal: Subscriptions renew automatically at the end of each billing cycle unless cancelled at least 3 business days before the renewal date through the Brand User’s account settings.

• Failed Payments: In the event of a failed payment, Syncly will attempt to re-charge up to three times over seven days. If payment remains outstanding after the third attempt, access to paid Platform features will be suspended until the balance is settled. Syncly reserves the right to charge a reactivation fee for accounts suspended due to non-payment.

• Late Payment Interest: Outstanding balances unpaid for more than 14 days from the invoice due date will accrue interest at 2% per month on the overdue amount. Syncly may also withhold Monthly Reports and data exports until outstanding invoices are settled.

• Taxes & Regulatory Charges: Brand Users are solely responsible for all taxes, customs duties, and regulatory fees applicable to their business and their use of the Platform. Syncly’s fees do not include any charges the Brand User may owe to government authorities.

11. Refund & Cancellation Policy

General Rule:  Syncly’s subscription fees are non-refundable once a billing period has commenced. Refunds are granted only in the specific circumstances set out below.

• Subscription Cancellation: Brand Users may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period, after which no further charges are made. No partial refund is provided for unused days in the active billing period.

• Annual Plan Cooling-Off: For annual subscriptions, a Brand User who cancels within 14 days of the subscription start date and has not activated any Campaigns or issued any Voucher Codes may request a refund, less a 10% administration fee. Refunds after the 14-day period are not available.

• Syncly-Side Platform Failure: If Syncly experiences a verified platform outage exceeding 72 consecutive hours within a paid billing cycle, affected Brand Users may apply for a pro-rata service credit to be applied to the following billing cycle. Credits are not transferable and hold no cash value.

• Duplicate Charges: Where a Brand User is charged more than once for the same billing period due to a system error, the duplicate amount will be refunded in full within 10 business days of the error being confirmed.

• Campaign Credits: Unused Campaign credits or listing slots that expire at the end of a subscription period are non-refundable unless the Brand User has been unable to use them due to a verified Syncly system failure. Credits may be rolled over by one billing cycle at Syncly’s sole discretion.

• In-Kind Offer Non-Redemption: Voucher Codes that are issued to Creators but not redeemed (due to Creator inaction) do not entitle the Brand User to a credit or refund. Voucher Codes that fail to redeem due to a Syncly system error will be reissued or the Campaign credit refunded.

• Refund Process: To request a refund, Brand Users must submit a written request to hello@synclydigital.com within 30 days of the triggering event. Approved refunds will be processed to the original payment method within 10–15 business days.

12. Brand User Obligations & Warranties

By using Syncly, each Brand User represents, warrants, and undertakes the following:

• All information provided in the Brand User’s account, Campaign briefs, and Offer descriptions is truthful, accurate, and not misleading.

• The products, services, or experiences offered through Campaigns are lawfully available for sale or provision in the UAE and any other territory in which the Campaign is targeted.

• The Brand User holds all necessary trade licences, permits, and regulatory approvals required to operate its business and run influencer marketing campaigns in the relevant jurisdiction.

• All Campaign content requirements comply with UAE Federal laws including the Cybercrime Law (Federal Decree-Law No. 34 of 2021), the UAE Penal Code, NMC advertising standards, and consumer protection regulations.

• The Brand User will not use the Platform to access, download, or compile Creator data for purposes beyond the specific Campaign for which access was granted.

• The Brand User will honour all Voucher Codes issued through its Campaigns and will ensure that the Offer is available, accessible, and consistent with what was described in the Campaign brief.

• The Brand User will respond promptly to Creator content submissions and Dispute notifications through the Platform’s tools, and will cooperate with Syncly’s mediation process in good faith.

13. Prohibited Conduct

Zero Tolerance:  Violations of this section will result in immediate account termination without refund and may be referred to the relevant UAE authorities.

• Creating false, duplicate, or impersonated accounts, or providing fraudulent business registration or trade licence information.

• Listing Campaigns for products or services that are illegal in the UAE or target market, including unlicensed financial products, controlled substances, gambling services (where not licensed), adult content, tobacco, alcohol (where restricted by UAE law), weapons, or politically sensitive material.

• Using the Platform to poach or directly solicit Creator Users outside the Platform’s workflow, whether during or after the subscription term, in breach of the exclusivity obligations in Section 6.

• Attempting to circumvent Syncly’s fee structure by arranging cash-equivalent compensation to Creators outside the Platform to avoid commission charges.

• Using automated tools, bots, or scrapers to access or extract Creator profile data, audience information, or Platform content.

• Uploading or distributing malicious software, phishing content, or engaging in any conduct that interferes with the Platform’s infrastructure or another user’s data.

• Harassing, threatening, discriminating against, or coercing Creator Users within or outside the Platform’s communication tools.

• Directing Creators to produce content that makes false product claims, omits legally required disclosures, or violates the UAE’s advertising or consumer protection laws.

• Sharing Platform access credentials with unauthorised persons, or reselling Platform access or data to third parties.

14. Intellectual Property

• All Platform technology, source code, interfaces, branding, trademarks, algorithms, and proprietary data models are the exclusive property of Syncly or its licensors. No rights to Syncly’s intellectual property are granted to Brand Users beyond the limited right to use the Platform for its intended purpose under these Terms.

• Creator Users retain copyright in all original content they produce. Brand Users receive a limited, non-exclusive, revocable licence to repurpose, repost, or incorporate Creator content in their own marketing materials only where explicitly agreed with the Creator in the Campaign brief or in a separate written content licence agreement.

• Brand Users retain ownership of their Campaign briefs and uploaded brand assets. By submitting these to the Platform, they grant Syncly a limited licence to display, reproduce, and distribute this content to relevant Creator Users for matching and Campaign delivery purposes.

• Syncly’s Monthly Reports, analytics data, and Creator profile summaries are proprietary outputs of the Platform. Brand Users may use these internally for business analysis but may not publish, resell, or disclose them to third parties without Syncly’s written consent.

• Brand Users may not reverse-engineer, copy, or replicate any part of the Platform or its proprietary methodology in a competing product or service.

15. Confidentiality

• Brand Users acknowledge that they may receive access to non-public information about Creator Users, Syncly’s matching methodology, pricing structures, and Platform features that constitute confidential information (“Confidential Information”).

• Brand Users agree to maintain the confidentiality of Syncly’s Confidential Information and not to disclose it to any third party without Syncly’s prior written consent.

• Creator profile data accessed through the Platform, including follower demographics, engagement rates, and contact details, is Confidential Information. Brand Users may not share this data externally or use it to build independent marketing databases.

• Confidentiality obligations survive the termination of this agreement for a period of three years.

16. Limitation of Liability & Indemnification

The Platform is provided “as is” and “as available”. To the fullest extent permitted by UAE law:

• Syncly makes no warranties, express or implied, regarding the accuracy of Creator metrics sourced from third-party social media APIs, the volume of Creator applications to any Campaign, campaign reach, engagement rates, or any business outcome.

• Syncly is not liable for any indirect, consequential, incidental, special, or punitive damages arising from use of the Platform, including loss of revenue, reputational harm, missed business opportunities, or Campaign underperformance.

• Syncly’s total aggregate liability to any Brand User for any claim under these Terms shall not exceed the greater of: (a) subscription fees paid by the Brand User to Syncly in the three calendar months immediately preceding the claim, or (b) AED 2,000.

• Syncly is not liable for Platform disruptions caused by third-party social media API outages (TikTok, Meta, Snapchat, Google/YouTube), payment processor downtime, internet service interruptions, or force majeure events.

• Brand Users agree to indemnify, defend, and hold harmless Syncly and its officers, employees, and affiliates from any claims, losses, damages, penalties, or legal costs arising from: (a) the Brand User’s breach of these Terms; (b) the Brand User’s Campaign content or Offer; (c) any claim by a Creator or third party arising from the Brand’s Campaign; or (d) the Brand User’s violation of applicable law.

• Nothing in these Terms limits Syncly’s liability for fraud, death, or personal injury caused by Syncly’s gross negligence.

17. Force Majeure

Syncly shall not be in breach of these Terms or liable for any delay or failure to perform any obligation if the delay or failure results from events beyond Syncly’s reasonable control, including but not limited to: acts of God, natural disasters, epidemics or pandemics, government actions, war, terrorism, cyberattacks on Syncly’s infrastructure, or the actions of third-party platform providers (including social media networks, payment processors, or cloud infrastructure providers). In the event of a force majeure event, Syncly will notify affected Brand Users as soon as reasonably practicable and take commercially reasonable steps to resume normal Platform operations.

18. Account Suspension & Termination

• Termination by Brand: Brand Users may close their account at any time through their account settings. Termination takes effect at the end of the current billing period. Subscription fees for the active period are non-refundable.

• Suspension or Termination by Syncly: Syncly may suspend or terminate a Brand User’s account immediately and without prior notice where there is credible evidence of: material breach of these Terms, fraud, provision of false information, regulatory non-compliance, non-payment, or conduct harmful to Creator Users or the Platform community. Syncly will notify the Brand User of the reason for suspension within 72 hours where legally permitted.

• Campaign Impact: Active Campaigns will be paused upon account suspension. Voucher Codes already issued to Creators will remain valid and must be honoured by the Brand, notwithstanding any dispute with Syncly about account termination.

• Data After Termination: User account data will be handled in accordance with Syncly’s Privacy Policy. Campaign records and billing data are retained for up to 7 years for legal and audit purposes.

• Survival: The following sections survive termination: Sections 6 (exclusivity), 14 (IP), 15 (Confidentiality), 16 (Liability), 19 (Disputes), and 20 (Governing Law).

19. Dispute Resolution Between Brands & Creators

Syncly’s Role:  Syncly provides a dispute mediation service as part of its managed platform offering. Participation in the mediation process is mandatory before either party may initiate external legal proceedings.

• Raising a Dispute: Either a Brand or a Creator may raise a formal Dispute through the Platform’s Dispute Centre within 14 days of the triggering event (e.g., non-delivery of content, Voucher Code refusal, non-payment).

• Evidence: Both parties must submit all relevant evidence through the Platform within 7 business days of the Dispute being opened. Evidence may include screenshots, Campaign briefs, approval records, content links, and communications.

• Mediation Period: Syncly will review evidence and issue a non-binding mediation recommendation within 14 business days. Syncly’s recommendation becomes binding if both parties confirm acceptance in writing within 5 business days.

• Escrow Release: Where funds are held in Syncly’s payment escrow, they will remain frozen pending resolution of the Dispute. Funds will not be released until the Dispute is resolved, settled by mutual agreement, or subject to a court order.

• Mandatory Pre-Litigation Step: Neither party may commence formal legal proceedings regarding a Platform-originated Dispute without first completing Syncly’s mediation process, except where interim injunctive relief is required.

• Abuse: Repeated frivolous or bad-faith Disputes may result in account restrictions or termination.

20. Governing Law & Jurisdiction

These Terms are governed by the laws of the United Arab Emirates, including applicable Federal laws and the local regulations of the Emirate of Dubai.

• Any dispute, claim, or controversy arising out of or relating to these Terms, or their breach, shall be subject to the exclusive jurisdiction of the Dubai International Financial Centre (DIFC) Courts.

• Before initiating formal proceedings, both parties agree to exhaust Syncly’s internal dispute resolution process as described in Section 19.

• All legal claims must be brought within one year of the date on which the aggrieved party became aware, or ought reasonably to have become aware, of the cause of action.

• These Terms are drafted in English. Any translated version is provided for convenience only; in the event of conflict, the English version prevails.

21. Amendments to These Terms

• Syncly may update these Terms at any time. Material changes will be communicated by email and in-app notification at least 14 days before they take effect.

• Continued use of the Platform after the effective date of any revision constitutes acceptance of the updated Terms.

• If you do not accept a material change, you may terminate your account before the effective date. For annual plan holders, a pro-rata credit for the unused subscription period will be applied.

• A version history of these Terms is maintained and accessible in the Platform’s Help Centre.

22. General Provisions

• Entire Agreement: These Terms, together with Syncly’s Privacy Policy and any Campaign-specific addenda or enterprise agreement, constitute the entire agreement between the parties regarding the Platform and supersede all prior communications on this subject.

• Severability: If any provision is found unenforceable by a competent court, the remaining provisions remain in full force.

• No Waiver: Failure by Syncly to enforce any provision at any time does not constitute a waiver of the right to enforce it in future.

• Assignment: Syncly may assign its rights and obligations to a successor entity without prior notice. Brand Users may not assign their rights without Syncly’s prior written consent.

• Relationship of Parties: Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between Syncly and any Brand User or Creator User.

• Notices: Formal notices under these Terms must be sent by email to hello@synclydigital.com (for notices to Syncly) or to the email address registered on the Brand User’s account. Notices are deemed received on the next business day after sending.

23. Contact Information

For all enquiries relating to these Terms, billing, or account matters:

Syncly FZ-LLC

Dubai, United Arab Emirates

General: hello@synclydigital.com

Legal: hello@synclydigital.com

Billing: hello@synclydigital.com

Website: www.synclydigital.com

Syncly Terms & Conditions · v1.0 · July 2025 · All rights reserved.